FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

General Questions

  • Yes, we offer flexible payment options. You can pay in full to save on the project and secure your project, or choose from available payment plan options. Specific terms will be discussed during our discovery call.

  • No, deposits are non-refundable as they secure your project timeline and our commitment to your brand or website development. However, we're committed to working with you through our revision process to ensure your satisfaction.

  • Yes, we recommend booking 1-2 months in advance due to our limited client capacity. We only take on a certain number of projects each month.

    Our selective approach ensures you receive the highest quality attention and results for your investment.

Branding Questions

  • No, we don't offer standalone logo design services. Our Custom Branding package is a comprehensive brand development experience that includes strategic foundation work, complete visual identity system, and implementation guidance.

    A logo without proper brand strategy, market positioning, and supporting visual elements often falls short of creating the market impact you need. Our custom branding service includes brand strategy development, competitive analysis, complete logo suite with multiple variations, color systems, typography, brand guidelines, and launch strategy - ensuring your brand works cohesively across all touchpoints.

    If you're looking for just a logo, we'd recommend exploring other designers who specialize in standalone logo work, as our expertise lies in comprehensive brand development for businesses ready to establish premium market positioning.

  • Your primary logo is your main brand identifier. A submark is a simplified version for smaller applications. An icon is a standalone symbol (without text) that represents your brand. Alternate or secondary logos are variations (horizontal, stacked, simplified) for different use cases and space constraints. Your logo suite will allow you to have a variety of logos for digital, print and social media uses.

  • A moodboard is a visual collection of images, colors, typography, and design elements that captures the aesthetic direction and feeling we want to achieve for your brand. In additional to pulling from a variety of resources for your moodboard, we also collaborate on Pinterest to give you the chance to pull in your own inspiration and ensure we're aligned on the visual direction before design begins.

  • Your comprehensive brand guidelines document includes your brand story and positioning, logo usage rules and restrictions, color palette specifications, typography guidelines, photography direction, voice and tone specifications, and clear do's and don'ts for brand application.

  • You'll need to have a clear vision of what your services or products are along with a general idea of your target audience and business goals. We'll provide you with a detailed brand questionnaire to complete, and you should be prepared to articulate your brand's unique positioning and desired market perception. This questionnaire will help us to develop your brand strategy.

  • For branding services, you don't need final content ready at the start. Any existing brand assets or inspiration materials you'd like to share would be helpful during our initial strategy phase.

    However, you should have clarity on your services or products, target audience, and business direction.

  • No, we do not print marketing materials. We provide you with print-ready design files and specifications, but you'll handle printing independently. Vendor recommendations are available upon request.

  • You'll receive your complete logo suite in multiple formats: vector files (EPS, SVG), raster files (PNG with transparent backgrounds), print files (high-resolution PDF and EPS), and web-optimized files (PNG and SVG) for all applications.

  • We include 2 rounds of revisions in your package. If additional refinements are needed beyond this, we'll discuss additional revision options at an hourly rate. Our goal is always to create a brand you love, and we'll work collaboratively to get there.

  • Yes, we strongly recommend it if you’re looking to command premium prices on your services or products.

    Brand strategy is the foundation that determines whether your business blends in or stands out in your market.

    Without strategy, you're essentially guessing - hoping your logo, colors, and messaging will somehow attract your ideal clients and differentiate you from competitors. Most businesses that skip strategy end up with generic branding that doesn't connect with their target audience or justify premium pricing.

    Brand strategy defines WHO you serve, HOW you're different, and WHY clients should choose you over competitors. It determines your market positioning, messaging hierarchy, visual direction, and how you'll be perceived in the marketplace. Every design decision - from your logo style to color psychology to typography choices - stems from this strategic foundation.

    Businesses with strong brand strategy see measurable results: higher conversion rates, premium pricing power, increased client loyalty, and faster growth. They attract clients who value their expertise rather than competing on price alone.

    Our comprehensive brand strategy development (included in every Custom Branding package) ensures your investment creates lasting market impact rather than just pretty visuals. If you're ready to position your business for premium market success rather than competing in a crowded space, strategy isn't optional - it's essential.

Website Questions

  • Unlike some other website building agencies and developers, we develop and design your website as a one time project fee.

    You’ll directly pay Squarespace for hosting your website and your domain host for hosting your domain on a monthly or annual basis.

    If you want to explore a monthly retainer that includes monthly content and design updates to your website, please let us know and we can put together a package that best suites your needs.

  • Yes, you'll need your website copy, professional photos, licensed stock photos, and any specific content ready before we begin the design phase. We provide detailed preparation checklists and copywriting templates to help you prepare everything needed.

  • We provide copywriting guidance, templates, and strategic recommendations, but you're responsible for providing the final copy. We'll review for grammar and compliance suggestions based on our marketing experience, but original copywriting is not included in the base package.

    If you’d like to hire a professional copywriter, please let us know and we will provide you with recommendations.

  • Website photography is not included in our website design service and is a separate cost.

    If you select one of the premium bundle packages, we can provide art direction for your brand photography needs or connect you with our professional photography partners.

  • If your content isn't ready by the scheduled design phase, we'll need to reschedule your project timeline based on n/volve collective’s availability. This may result in delays and could affect your desired timeline. We provide preparation guidelines to help you get ready in advance and suggest giving yourself at least 2-3 weeks to prepare your content.

  • No, you'll purchase your Squarespace subscription and domain directly. This ensures you maintain full ownership and control. We'll guide you through the setup process via a Loom Video and provide recommendations for the best plan for your needs.

  • Our 6-8 week timeline ensures quality and proper strategy implementation. Rush projects may be possible depending on our schedule and the scope of work. Rush projects would incur additional fees. We'd need to discuss your specific timeline needs and our current availability.

  • We’ve found that Squarespace is often easier to manage than some of the more complex website design platforms out there. It offers the perfect balance of beautiful design flexibility, user-friendly management, and robust functionality.

    It's ideal for premium brands who want sophisticated design without technical complexity, plus it includes hosting, security, and mobile optimization built-in.

  • We specialize in Squarespace for its design capabilities and ease of client management. For unique requirements that Squarespace can't meet, we can discuss alternative platforms during our strategy call, though this may affect pricing and timeline.

  • Website hosting is the service that makes your website accessible on the internet. With Squarespace, hosting is included in your subscription - they handle all technical aspects, security, and uptime, so you don't need a separate hosting provider.

  • While Squarespace is powerful and continues to expand it’s capabilities, it has some limitations compared to custom-coded and developed sites.

    Complex database functionality, advanced e-commerce features, or highly specialized integrations may require workarounds or alternative solutions. We'll discuss any limitations during our discovery call and guide you in the right direction if Squarespace isn’t a good fit for you.

    We have partners that specialize in Shopify, Wordpress, Wix, Webflow, Elementor, and more.

  • Your website includes blog page setup and a blog post template. You'll be responsible for adding individual blog posts. We provide training on how to manage these areas, and ongoing support is available at our hourly rate.

    The standard custom website package does not include product or e-commerce set up. If you are interested in adding this onto your site, please let us know during the discovery call and we will include that in our proposal as an add-on service.

  • Yes, we include SEO foundation setup including meta tags optimization and basic technical SEO setup.

    Advanced SEO setup or ongoing SEO management would be a separate service provided by one of our partners.

  • Ongoing maintenance is available as a separate service. Your package includes 30 days of post-launch support and training materials so you can manage basic updates independently.

    For ongoing maintenance, we offer monthly retainer options.

  • We include 2 rounds of revisions in your website package. If additional changes are needed beyond this scope, we'll discuss additional revision options at our hourly rate. Our collaborative process is designed to ensure you're thrilled with the final result.